Virtual Tech can offer your business a variety of support services, from 1^st line telephone support to IT Management services.

Helpdesk

Our remote helpdesk Services offer a 24/7 business model to support your IT environment.  Equipped with secure remote connection software, our technicians can quickly diagnose and resolve issues that your staff come up against, eliminating the expense of having an on-site resource.

Outsourced Support

In larger environments, where staff headcount outweighs the benefits of our remote helpdesk, a dedicated onsite support person/s can be provided.  We can also provide staff members on a temporary basis for periods of high activity, such as migrations or upgrades.

3^rd Line Support Service

Our Virtual Tech Support team can operate as a point of escalation for your in-house support team.  For those hard to resolve situations, or for periods of high activity, we can manage your call overflow.

Virtual Tech IT Management Service

Virtual Tech can provide your company with an IT management service in situations where your company may not justify the services of a full time IT Manager, or you may be in the process of hiring an IT Manager.

We offer support in the strategic direction of your IT infrastructure;

• Budgeting assistance.
• Introduce and enhance business processes.
• Ready your business for regulatory compliance.
• Vendor management.
• Network and desktop support management.
• Hiring staff or replacement managers.